Server Support Engineer Job in Logicsoft

Job Description:

• Provide second-level support of Concerto Cloud's infrastructure, virtual machines, and customers in a fast-paced, highly-available, cutting-edge environment
• Manage Windows Server 2012 R2 and 2008 R2 Active Directory domains, including planning, configuring, optimizing, and maintaining
• Support and maintain all servers, SANs, network equipment, and other related software/hardware for Cloud customers
• Take on and complete project-based work, during periods of downtime, as delegated from Cloud and Application Engineers
• Operate as a World-Class customer support agent in order to facilitate a high degree of customer satisfaction for all Cloud customers daily
• Participate in team building exercises and develop strong relationships with team members and customers.
• Seek ways to contribute to continuous improvement during downtime either through working projects or personal training on new topics
• Fulfill the role of Peer Partner to newly hired team members
• Report to the role of Cloud Operations Manager

Key Responsibilities:

• Strong desire to tackle complex issues and learn to provision and troubleshoot access to new technologies
• Install, support, and troubleshoot server and workstation operating systems including Windows Server 2008R2/2012R2, Windows Desktop, Linux, and Mac OS X
• Support and maintain enterprise-scaled server environments; analyze and resolve problems associated with server hardware and software
• Provide dedicated tier 2 technical support
• Maintain and develop Concerto tools, templates, documentation, and systems to support a high-availability production cloud environment
• Respond to service incidents to resolve network, operating system, and application errors in a timely manner
• Create various administrative reports to ensure accurate and timely record keeping
• Follow defined processes and procedures for data center and cloud computing activities, including onboarding new customers, scheduling production maintenance, and supporting cloud customers
• Adhere to configuration and change management procedures, including changes, upgrades, patches, etc. that correspond with change control methodologies, using ITIL standards
• Update systems and application software as required to maintain current patches & fixes
• Maintain continuous, open, and consistent professional communication with customers, peers and management and employs active listening to confirm understanding
• Continue to acquire and apply new knowledge and learning

Minimum Requirements - Education, Skill & Abilities:

• Bachelor's degree in Business, Accounting, MIS or equivalent experience
• Minimum three years technical expertise in systems installation, configuration, maintenance, and support
• Experience with VMWare ESX or Microsoft Hyper-V hypervisor
• Demonstrate strong experience in at least one of the four following areas: Windows Server System Administration, SAN Administration, Virtualization Administration, or SQL Administration
• Demonstrated understanding of Cloud System Architecture
• Demonstrated understanding of High Availability, Business Continuity, and Disaster Recovery concepts and requirements
• Proficient in Microsoft Office applications
• Excellent communication and relationship building skills
• Excellent problem solving and analytical skills
• Strong time management and organizational skills
• Valid Driver's License required

Preferred Requirements Education, Skill & Abilities:

• Master's Degree in Business, Accounting, MIS or equivalent experience
• Three years experience supporting customer environments within Public or Private Cloud
• ITIL Foundation certified
• Microsoft Certified Solutions Associate (MCSA) certified
• Some experience with basic MS SQL database administration tasks such as account creation, backups, and restores
• Prior experience with Active Directory administration
• Customer project driven consulting/development organization experience preferred

Working Environment:

• Office/Home Environment
• 24/7 on call rotation