Orm (online Response Management) Executive Job in Locobuzz

Job Responsibilities

• Real-time tracking.
• Responding to customer queries and complaints.
• Manage work efficiently, generate ideas collaboratively with the team, and must have a passion for content.
• Fast thinking individual who can create content on a variety of complaints, queries or requests.
• Ability to propose logical solutions as well as communicate them clearly and effectively.
• Sets processes in place for managing the key tasks.
• Manage presence in social networking sites including Facebook, Twitter, LinkedIn, Google+ and other similar community sites, posting on relevant blogs, and seeding content into social applications as needed.
• Monitor effective benchmarks for measuring the impact of social media programs, analyze, review and report on the effectiveness of campaigns to maximize results.
• Monitor trends in social media tools, digital platforms and other applications.
• Encouraging adoption of relevant social media techniques into the corporate culture and into all the company's services.
• Maintaining daily, weekly, monthly, quarterly and yearly reports.
• Taking care of all deliveries of the client as per SLA.

Skills and Experience

• Bachelors degree from any stream.
• Excellent written and verbal communication skills.
• Strong grammatical knowledge and keen attention to detail.
• Strong research skills.
• The ability to collect and analyze data volumes to derive the right insights.
• Team players.
• Good time management and proficient with MS Office.
• Good knowledge about social media platforms.