Customer Support Engineer-in-sl Job in Lobo Staffing Solution

Customer Support Engineer-in-sl

Lobo Staffing Solution 4+ weeks ago

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Job Summary

Position: Customer Support Engineer (on Third Party Payroll position)

Candidates with below qualification & experience

1) Diploma / BE in Electrical & Electronics/Electronics & communication

2) Hands on experience on Electrical/Electronic field - Maintenance or Commissioning.

3) Experience in troubleshooting

4) Good communication skills.

5) Understanding of Electrical schematic

6) Prepare for Corrective maintenance and breakdown activities.

Job responsibilities

Assist in corrective and preventive maintenance as well as other after-sales technical support solutions.
Respond to customer complaints.
Support evaluation and resolution of problems of the customer.
Assists in installing the equipment.
Assist in analyzing and review of findings to determine the solution to the problem that the customer requirements.
Works alongside technical sales engineers; offers customer training for the product; repairs, tests and maintains equipment.
Monitors performance of the product. Maintains product manuals.
Provides customers with regular reports and feedback on their service requests.
Develops and maintains relations with customers.