Shift Manager Job in Livespins

Job Specification: Shift Manager Livespins

Position: Shift Manager

Location: Remote

Employment Type: Full-Time

About Livespins

Livespins transforms the online gaming experience by combining slot streaming with social engagement. Shift Managers are crucial to ensuring streams run smoothly, creating a professional environment for viewers and streamers alike.

Role Summary

As a Shift Manager, you will oversee Livespins' streaming sessions to ensure compliance with policies, maintain stream quality, and foster positive viewer engagement. This role requires attention to detail, strong communication skills, and technical proficiency to handle live streaming issues promptly.

Key Responsibilities

Stream Supervision:

Monitor streams for quality, including resolution, sound clarity, and lighting.

Ensure proper background removal and visual appeal of streams.

Address technical issues like incorrect window cropping, black bars, desync etc promptly.

Chat Moderation:

Maintain a positive and engaging chat environment.

Delete inappropriate messages, mute disruptive users, and ensure adherence to the Code of Conduct.

Use chat moderation tools, including Spinny (our chatbot), for event announcements and interaction.

Make sure any doubts or issues from the viewers are answered on chat.

Compliance and Reporting:

Ensure streamers follow Livespins gameplay rules, including bet limits, game rotation, and provider changes.

Report any issues with gameplay or streamer behavior to management via Slack.

Follow the correct guideline to manage, warn, mute and report inappropriate users.

Technical Support:

Guide streamers on using OBS and other tools for streaming setup and troubleshooting.

Reference the playbook and technical documentation for solutions to common issues.

Report to proper channels if the problem needs to be escalated.

Qualifications and Skills Required

Experience:

Prior experience in chat moderation or streaming is an advantage.

Familiarity with OBS or other live streaming tools is highly preferred.

Customer support experience is a must.

Technical Skills:

Ability to troubleshoot audio, video, and connectivity issues.

Knowledge of live streaming platforms and moderation dashboards.

Soft Skills:

Excellent written and verbal communication.

Ability to multitask and stay calm under pressure.

Strong problem-solving skills and attention to detail.

Other:

Proficiency in English; additional languages are a plus.

Flexibility to work shifts, including evenings, weekends, and holidays.

Key Performance Indicators (KPIs)

Stream quality and adherence to Livespins' standards.

Timely resolution of technical and operational issues.

Proper communication and swift response in the different channels.