It Capacity And Availability Manager Job in Link Group

Job Description

• Consult with business and IT stakeholders to determine capacity and availability requirements
• Design and implement Capacity and Availability Management plans and processes.
• Ensuring that new and existing services deliver the levels of availability agreed with the business and clients in service level agreements.
• Ensuring there is sufficient system capacity to meet current and future demands.
• Design technical solutions to meet business and technical requirements.
• Support and maintain Link Group s global service availability platforms and associated integrations.
• Promote and champion the current and future capabilities of Link Group s Capacity and Availability Management function.
• Provide support for the data aggregation, processing, analysis and operational reporting systems including planning, installation, configuration, testing, troubleshooting and problem resolution.
• Provide detailed and effective reporting of Service Capacity and Availability against agreed targets.
• Collaborate and communicate effectively with team members and peers.
• Mentor and train team members to promote best practice and uplift internal capability.
• Review, update and continuous improvement of processes, standards, policies and documentation.
• Provide specialist expertise and advice with regards to Monitoring, Event, Capacity and Availability Management.
• Effectively manage colleague, client and stakeholder expectations and relationships.
• Drive cultural change and continuous improvement with regards to Service Monitoring, Capacity and Availability Management.
• Identify and nurture future leaders within the team.

• Ensure adherence to legal and regulatory requirements
• Support Link Group assurance programs that deliver effective risk management and compliance practices.

• You are an ambitious Technical Specialist who has demonstrated experience in Capacity and Availability Management of Infrastructure, Networks and Applications/API s.
• Design and development of Capacity/Availability Management solutions and processes.
• Demonstrated experience in creating Capacity and Availability Management plans
• Excellent knowledge of Capacity and Availability Management best practices
• Demonstrated experience improving customer experience via innovative and intuitive technical solutions.
• Strong knowledge and understanding of Infrastructure, Networks and Applications/API s.
• Strong knowledge of ITIL v3 methodologies and concepts
• Strong problem solving and analytical skills
• Experience and knowledge in Monitoring, Capacity and Availability Management systems and tools such as Splunk, New Relic, Azure Monitor, CA, BMC, ScienceLogic, HP/Micro Focus, ManageEngine, Oracle Enterprise Manager etc.
• ServiceNow/Splunk/New Relic/Azure certification and experience preferred.
• ITIL v3 certification preferred.
• Ability to effectively manage multiple projects with competing priorities.
• Bachelor's degree in computer science, engineering or related field preferred.
• Minimum 5 years experience in an enterprise environment.
• Well-developed communication skills, including a level of written communication and reporting skills necessary to clearly and concisely describe complex issues and actions.
• Ability to speak confidently with functional colleagues, peers and management.
• Ability to work in high pressure situations and follow processes and procedures with accuracy and attention to detail.
• Self-Starter and a team player.