Senior Transportation Business Analyst (BPO) Job in Light Speed Business Services

About Us

Light Speed Business Services is a BPO (Business Process Outsourcing) provider to Light Speed Logistics, a Canadian logistics company that offers trucking, shipping, hauling, freight and logistics services to move cargo to its destination on-time and on-budget. Shipping to and from all 48 states in the US and coast to coast in Canada, Light Speed Logistics has not failed to live up to its name boasting an industry best electronically verifiable on-time delivery record.

Job Summary

We are hiring a Transportation Business Analysts who will be working from our office in Agra, UP, India with our Canadian team to ensure efficient and effective data processing.

Job Responsibilities

• Collaborate effectively with all team members in the local and remote office to achieve daily objectives.
• Provide the highest levels of service to all stakeholders with whom they interact, whether internal or external, with the goal of continuously improving the customer experience.
• Respond to stakeholder communication via email, phone, and messaging to resolve issues in an expedited manner.
• Ensure accurate input of order data to keep information up to date and accurate.
• Comply with established company policies and procedures, and Occupational Health and Safety regulations.
• Appropriately lead and mentor junior staff.
• Maintain a safe and clean work environment.
• Work in a fast-paced environment.

Day-to-Day Job Responsibilities

• Dispatch areas of focus provide opportunities to specialize in areas such as:
• Use a web based SaaS platform to monitor freight temperatures and keep a record in a tracking workbook
• Monitor email mailbox (for border crossing compliance data), keeping track of requisite information in a tracking workbook, recording information in operations management platform
• Audit paperwork for meat freight and verify correct documentation, certification and invoicing
• Verify inspection details for freight and ensuring inspections are completed
• Collect paperwork in real-time, such as invoicing, BOLs, PODs
• Update clients on Trucking Management Software, Workbenches and Online Portals
• Track and track trailers, coordinating pickup of (empty) trailers from client yards
• Generate and execute border crossing compliant documentation (ACI/ACE manifesting)
• Conduct freight updates, including reporting delays, rescheduling appointments, determining freight positioning on route
• Deliver client updates with accurate and expected information
• Schedule, book and confirm appointments for shippers and consignees/receivers
• Identify, record and calculate detentions and coordinate detention collection

Job Qualifications/Requirements:

• Excellent written and verbal English communication skills
• Related work experience in the transportation industry OR a Business Analyst role
• Experience with SaaS software and management software
• Strong working knowledge of MS Office suite, with a focus on Outlook and Excel
• Hold a good understanding of the general geography of Canada and US; need to be able to determine how far away a driver is from a location
• Strong computer, organizational, and analytical skills
• Proven ability to deal productively and professionally with internal and external stakeholders
• Ability to multi-task and prioritize in a fast-paced environment
• Soft Skills
• Ability to follow rules and procedures
• Extremely organized with strong attention to detail
• Good team player
• Ability to learn new concepts quickly

Position and Pay

• This is a full-time position
• Over-time may be required occasionally
• Competitive wage, based on experience and training
• Salary range depending on years of experience: 35,000 45,000 monthly
• Salary raises and increments, dependent on annual performance reviews
• Consistent training programs, upskilling and mentoring from company executives
• Opportunity for growth, team leadership and management roles
• Opportunity to visit and network with Canadian head office
• Valuable international experience working with colleagues and customers across various offices (Canada, USA)

Job Type: Full-Time

Please note that the successful candidate will be subject to reference and background checks prior to employment.

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.