Operations Manager Redressal Lead Job in Koo
Operations Manager Redressal Lead
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
- Permanent
3- 8 years of experience leading/building a customer experience/service team People management skills in handling large teams Escalate complaints based on severity of impact to avoid litigation and reputation loss Must be able to draft customer communications keeping legal & statutory guidelines in perspective Problem solving skills around automation whenever applicable , introducing new processes to increase user happiness Great passion for building a world class user centric team Leading a system for handling and resolving user queries/complaints. Working with multiple departments within the organization to resolve queries on a daily basis. Building this team to scale as the company continues to grow at a fast pace across languages and geographies. He/she should be able to come up with tech interventions/processes to reduce manual effort wherever necessary Strategize around new processes , design new experiments to keep improving the user experience.
Fresher
2 - 4 Hires
