Service Engineer Job in Kmi Business Technologies Pvt Ltd

Designation : Service Engineer

Department : Service

Job Location : Bangalore/ Mumbai/ Pune/ Punjab/ Delhi

Reporting : Regional Manager

Education Qualification : B.Tech/ BE (Electrical)/ Diploma (Electrical Engineer)

Experience : Min 4 years relevant experience

Job Responsibilities :

• To ensure timely Installation, Repairing, preventive maintenance of photocopier and color, printers have Production Printer MFDs experience as per the specific / defined need of the customer and order.
• To control and monitor the consumption of spares parts, consumables like Drum, Fixing toner to achieve the gross margin target on monthly basis Achieve and maintain Response time, down time, first time fix, same day fix, Quality calls, Early call failure, Productivity, Gross margin customer feedback, billing revenue ,Contract Penetration Generate revenue through Consumables sales, TG, AMC, Contract Renewal, Spare parts sales Production printer knowledge.
• Troubleshooting Maintenance of MFP / PP
• Configuration of MFP to Local Area Network and Single PC. Troubleshooting LAN and Basic IT problem related for MFP / PP Demo of all Models of MFPs and color photocopiers.
• Daily and Monthly production data for Field Repairable Unit (FRU) maintenance to be updated pertaining to FRU Operations.
• Misc. duties like recovery on non-saleable machines/photocopiers.
• Take the feedback from the client & takes advice from seniors for better output to keep the high reputation of the company.
• Technically satisfy the client and co-operate with the seniors for the better results.
• Adding new business to the exiting list of clientele.
• Maintaining strong relationship with Customers, Dealers and ensuring their satisfaction also. Teamwork skills, proven ability to influence cross functional team PM Planner, weekly report to TM Service call Report Monthly Reports

• Good communication, customer service and writing skills.
• Able to communicate complex technical issues, with good presentation skills.
• Excellent organization, communication and problem solving skills.
• Self-motivated and adaptable to be able to work with minimal supervision.
• Good interpersonal skills.
• EXPERIENCE IN PHOTOCOPIER / PRODUCTION PRINTER preferred.