Cluster Operations Manager(corporate/retail) Job in Klay Schools
Cluster Operations Manager(corporate/retail)
Klay Schools
4+ weeks ago
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
- Permanent
Job Summary
Educational Qulaifications : Graduate is a must, Master s degree(preferred)
Experience : 6-8 years managing operations of multiple centres in education / retail / hospitality is highly preferred. Candidates with experience in customer service / client servicing background can also be considered.
Cluster Operations Manager(Corporate/Retail)
Locations: Bangalore, Mumbai and NCR
Reporting to : Regional Operations ManagerEducational Qulaifications : Graduate is a must, Master s degree(preferred)
Experience : 6-8 years managing operations of multiple centres in education / retail / hospitality is highly preferred. Candidates with experience in customer service / client servicing background can also be considered.
Scope
To manage all centres operations which includes staff, parents, vendors. Responsible for Profitability of the Centre.
Main Responsibilities
Under minimal direction, she/he will be responsible for managing the overall OPERATIONS of the CENTRES assigned in the city. Centre Directors / Managers of each assigned centre will report to this position.
- Responsible for operational readiness of NEW centre roll-out.
- Responsible for operational efficiency & service delivery
- First point of contact for escalation from parents (customers)
- Accountable for the Quality & Service consistency of the cluster
- Coach the centre heads for individual development & quality of centre leadership
- Accountable for staff efficiency at centre level & overall retention rate of the cluster
- Co-Own revenue targets of cluster with business team
Competencies & Skill Set
Good Communication Skills; Service & Solution mind set; Self driven personality & team player; Live by personal Quality, Value & Ethics; Work with high career values; Respect Diversity in workplace .
Experience Required :
6 to 8 Years
Vacancy :
2 - 4 Hires
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