SR MANAGER - RETENTION Job in Khoj Consultants
SR MANAGER - RETENTION
- Meerut, Uttar Pradesh
- 8,00,000 per year
- Permanent
- Full-time
OUR CLIENT IS THE FOURTH LARGEST CELLULAR COMPANY IN INDIA OPERATIONAL IN 8 CIRCLES INCLUDING DELHI AND UP WEST WITH A 4 MILLION SUBSCRIBER BASE. APPLICANTS MUST BE AN MBA WORKING FOR A TELECOM COMPANY IN NORTH INDIA Monitor implementation of retention strategy, processes and national level loyalty programs. Manage day-to-day retention efforts. Manage contract of outsourced agencies. Monitor and improve parameters such as retention ratio, ARPU mix of retained subscribers, % waivers given for retention, time to recall, etc. Suggest local level proactive customer service initiatives for increasing their satisfaction e.g. discounts at various merchant establishments, etc. Manage day-to-day outbound calling activities. Coordinate with all customer-interfacing functions for improving their service delivery based on root cause analysis of disconnection requests.Key Performance Indicator: % retention (mix to include weightage for higher ARPU subscribers retained or prepaid / postpaid) Increase in average age of subscriber in the lifecycleQuality of data mining and number of proactive measures implemented for reducing postpaid churn
Minimum Requirements
APPLICANTS MUST BE AN MBA WORKING FOR A TELECOM COMPANY IN NORTH INDIAVISIT OUR SITE FOR TERMS
QualificationB.B.A, MBA/PGDM
6 to 10 Years
1 Hire
