Fresher Bpo Call Center Executive Customer Care Executive Telecalling Job in Kgn Recruiter

Job Openings for 22 Fresher BPO Call Center Executive Customer Care Executive Telecalling Jobs for Freshers in Tilak Nagar Delhi having Educational qualification of : Higher Secondary, Diploma, Other Bachelor Degree with Good knowledge in Call Center Executive,Telecaller,Voice Process Executive,Customer Handling,Inbound Process,bpo etc.
To Attend the inbound calls/make outbound calls for customers in Retail Liabilities and investigate the fraud reported by the customer
To thoroughly understand product and process to handle complex queries for the customer
To identify and convert the opportunities for cross selling (banking product) on customer's call
Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
Complete the logs specified by the process (End-of-day target)
Adherence to Information Security norms & quality process norms.
To be aware of and comply with any updates about the process
Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance