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BriefCase

Process Associate Job in Kg Information Systems Private Limited

Process Associate

Kg Information Systems Private Limited 4+ weeks ago
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Job Summary

Job Description:

This position requires understanding of patients and coordinates efficiently on their needs. Possess good organizational skills and able to multi-task & prioritize in high-volume, faced environments.

    ROLES & RESPONSIBILITIES:

  • Answers high volume of calls; transfers and directs calls; provides exceptional customer service via telephone
  • Responsible for all front office patient coordination; to be completed in a timely manner (e.g. appointment scheduling, rescheduling and follow up calls)
  • Communicates clearly and effectively (both oral and written) with patients, clients, peers and management
  • Accurately inputs data into EMR (Electronic Medical Records) databases
  • Answers all inquiries from patients, customers and third party vendors; provides clinic directions / hours of operation
  • Contacts health plans and verifies patient insurance information
  • Demonstrates the ability to multi-task; simultaneously thinks, talks and types

    REQUIREMENTS:

  • Excellent phone skills
  • Candidates from international Customer service voice process.
  • Flexible to work in continuous Night shifts
  • Basic knowledge of health care terminology highly desired
  • Candidates from Healthcare background will be an added advantage.

    QUALIFICATIONS:

  • Any graduates are eligible
Experience Required :

Fresher

Vacancy :

2 - 4 Hires

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