Associate Project Manager Job in Kapture Crm

Associate Project Manager

Experience: 1 4 years
Location: Bangalore
Employment Type: Full-Time

About Kapture CX

Kapture CX is a leading AI-powered SaaS platform that helps enterprises automate and enhance customer experience. Headquartered in Bangalore, we operate globally across India, USA, UAE, Singapore, Philippines, and Indonesia.

Role Overview

We are seeking an Associate Project Manager to oversee the end-to-end delivery of CRM and ticketing platform implementations. You will manage projects from initiation to completion, ensuring timely delivery, budget adherence, and alignment with business objectives.

Key Responsibilities

• Project Lifecycle: Manage end-to-end CRM implementation projects for multiple clients, ensuring business requirements are translated into technology solutions.
• Documentation: Develop and maintain critical project assets including BRD, SOW, project plans, and resource plans.
• Risk Management: Monitor progress, identify risks, and implement mitigation strategies while reviewing deliverables for quality and consistency.
• Stakeholder Management: Communicate status updates and production issues to stakeholders; interact with clients to manage expectations.
• Cross-functional Coordination: Lead resource management and collaborate with both technical and non-technical teams for seamless execution.

Requirements

• Experience: 1 5 years managing software implementation projects (CRM, ERP, or ServiceDesk preferred).
• Education: B.E./B.Tech. in Computer Science or a related engineering field is preferred.
• Technical Skills: Proficiency with Jira and a basic understanding of APIs and technology integrations.
• Certifications: PMP, CSM, or PRINCE2 certifications are a significant advantage.
• Soft Skills: Exceptional planning, estimating, and relationship-building skills with a strong techno-functional mindset.