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BriefCase

Spanish Technical Support Engineer Job in Justanswer

Spanish Technical Support Engineer

Justanswer 4+ weeks ago
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Job Summary

Role Description

Technical Experts for Just Answer (JA) is a passionate group of individuals that cater to one of the largest service categories out of 700+ services that the company provides to the customers round the globe.

As part of Tech Support team, you will work to deliver consistently high-quality customer service and maximize the productivity by providing quality solutions to the customers in minimal time.

What will a typical day for Tech Support Engineer look like?

  • Interacting with the customers over chat and voice process in Spanish and understanding their problem
  • Solving queries related to desktop, laptop, printer, scanners, networking, and any other technical
  • Troubleshooting hardware/software/login related problems daily via remote sessions and calls in Spanish as and when customer needs
  • Maintaining strong operational metrics (low refund rate, productivity and CSAT scores)
  • Identify trends in customer questions and make recommendations to the Expert Ops team on recruiting, training, and communication gaps

What do we expect from you?

  • Good Language Proficiency in Spanish Language (Read/Write/Speak)
  • Strong computer skills needed to research, diagnose, troubleshoot and identify
  • Flexibility to work in rotational shifts
  • Hands-on experience with Windows/Mac OS
  • Familiarity with remote desktop applications and help desk
  • Good understanding of computer systems, Printing/scanning devices and other tech
  • Excellent written and oral communication skills in English
  • Passion for Quality Customer Service and ability to handle difficult customers
  • Self-motivated and

You should apply if you have/are:

  • Self-motivated, driven, and resourceful in a changing
  • A mindset for learning, testing new ideas and using data to back up
  • Strong analytical, written, and verbal communication
  • Capable of working effectively in a highly collaborative and team-oriented
  • Ability to juggle multiple tasks, organize work effectively, conceptualize and prioritize objectives and exercise independent judgment confidently
Experience Required :

Fresher

Vacancy :

2 - 4 Hires

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