German Technical Support Engineer Job in Justanswer

Role Description

Technical Experts for Just Answer (JA) is a passionate group of individuals that cater to one of the largest service categories out of 700+ services that the company provides to the customers round the globe.

As part of Tech Support team, you will work to deliver consistently high-quality customer service and maximize the productivity by providing quality solutions to the customers in minimal time.

What will a typical day for Tech Support Engineer look like?

• Interacting with the customers over chat and voice process in German and understanding their problem
• Solving queries related to desktop, laptop, printer, scanners, networking, and any other technical
• Troubleshooting hardware/software/login related problems daily via remote sessions and calls in Spanish as and when customer needs
• Maintaining strong operational metrics (low refund rate, productivity and CSAT scores)
• Identify trends in customer questions and make recommendations to the Expert Ops team on recruiting, training, and communication gaps

What do we expect from you?

• Good Language Proficiency in Spanish Language (Read/Write/Speak)
• Strong computer skills needed to research, diagnose, troubleshoot and identify
• Flexibility to work in rotational shifts
• Hands-on experience with Windows/Mac OS
• Familiarity with remote desktop applications and help desk
• Good understanding of computer systems, Printing/scanning devices and other tech
• Excellent written and oral communication skills in English
• Passion for Quality Customer Service and ability to handle difficult customers
• Self-motivated and

You should apply if you have/are:

• Self-motivated, driven, and resourceful in a changing
• A mindset for learning, testing new ideas and using data to back up
• Strong analytical, written, and verbal communication
• Capable of working effectively in a highly collaborative and team-oriented
• Ability to juggle multiple tasks, organize work effectively, conceptualize and prioritize objectives and exercise independent judgment confidently