Guest Delight Manager Job in Jubilant Foodworks

Job Description

Job Description

1. JOB DETAILS: Position Title: Guest Delight Manager Reports to: District Manager Department: Operation Division: Operation Stores Job Code: Prepared / Revised on:

2. JOB PURPOSE: To plan and carry out operations of the store,Maintain smooth functioning of the store with focus on sales up gradation by maintaining high standards, in accordance with agreed business plans

3. JOB DIMENSIONS: Financial Data & Number of Staff Supervised:64 Operating Budget / R e v e nu e s Direct Reports: Total:1 30 Team Members

4. KEY ACCOUNTABILITIES: Description Performance Indicators Production Planning & Ware housing Overseeing overall Procurement activities, implementing effective techniques to bring efficiency in operations, improve quality standards & achieve maximum cost savings. Handling stores operations ensuring optimum inventory levels to achieve maximum cost savings without hampering the production & distribution process. Zero stock out situations Feedback from operations team Yield report Internal & external Audits Commissary Scorecard Inventory Holding Supply Chain Management Sustaining the existing network & managing the supply chain for items, ensuring timely distribution of the merchandise to the stores. Monitoring availability of stock, making appropriate arrangements to ensure on time deliveries; Managing logistics operations, involving and coordinating with various & other external agencies to achieve seamless & cost- effective transport solutions. No stock out Qtrly feedback from operations team Budget controls as per actual budgets Internal & External Audits Quality Assurance To insure the quality parameters to be followed during the operations. Customer (Internal / external ) Satisfaction Commissary Scorecard Meeting all internal audit requirements. Operations & Management Identifying areas of obstruction/breakdowns and taking steps to rectify the equipments through application of trouble shooting tools. Coordinating and planning the logistic need for the region and other regional commissaries. Ensuring optimum utilization of manpower and machinery towards the output. Ensuring good manufacturing practices are being followed and ensuring strict adherence to quality standards laid down by Dominos Pizza International Limited. Internal & External Audits Business partner feedbacks. KRA achievements and tracking.

5. JOB CONTEXT:

6. COMMUNICATIONS & WORKING RELATIONSHIPS: Internal: All Departments Middle level Management External: Business partners

7. QUALIFICATIONS, EXPERIENCE, & SKILLS: Qualification Hotel management or Food Tech Experience 5-6 years experience specialised in field of retail / services industry with exposure to supply chain operations also for a period of Min 1 to 2 years