Information Technology Support Specialist (cre Technology) - 2 Job in Jll

Responsibilities Provide high-level remote support Take ownership of an incident across the entire life cycle of the outage Establish preventative support measures to improve end-user experience Implement ads, moves and changes Assist in developing global standardisation of CRE technology support to ensure continuity of service between countries. Engage with local support teams across Asia Pacific to minimize downtime during service outages. Work with JLL service providers and vendors to ensure end-to-end delivery of services to key staff. Provide and maintain access to application portals. Incident Response and Technical Support Respond to CRE Technology incidents and service requests relating to the following: Audio Visual, Digital Signage, and Screen Sharing Room booking systems Workplace mobile applications Printers and MFDs Internet of Things, sensors plus more User Training and Awareness Co-ordinate 3rd Party vendor on-site activities as required Purpose of the Role Serve as an SME for CRE Technology to help triage and resolve support-related issues with an international user base. Work under the direction of the APAC CRE Technology Lead on various ad-hoc exercises and operational requirements. Support APAC region Sounds like you? To apply you need to be: Experience & Education 2-4 years IT experience required Bachelor's degree in computer science or related studies Experience in high end support within a corporate environment Preferred experience with enterprise operations workflow systems, eg. ServiceNow Expert in MS office suite of products including Excel, PowerPoint, Word, & Projects Technical Skills & Competencies Be very customer focused, proactive and show great initiative Applicants must be able to build strong working relationships with a diverse user base, be effective team players, and make positive contributions to team outcomes Applicants are required to have or be able to quickly obtain an in-depth understanding of JLLT technology support processes They should have excellent attention to detail, possess strong analytical and communication skills, and be able to use a wide range of technologies to achieve the work area outcomes Where new processes or procedures are developed, the successful applicant would be expected to document these and contribute to the Human Technology knowledge base Good understanding of workplace infrastructure, corporate network technology, audio-visual, and unified communications Self-starter and motivator and ability to work in team and solo It is essential that successful applicants can communicate clearly, work efficiently and providing a high level of output in moments of high intensity Flexibility in working during APAC time zone - Morning shift (8am 5pm) in Bangalore Ability to be accessible online to the team (Microsoft Teams) during their shift