Technical Team Lead Job in It By Design
Technical Team Lead
It By Design
4+ weeks ago
- Chandigarh, Chandigarh
- Not Disclosed
- Full-time
Job Summary
Co-ordinate and manage the day-to-day activities of the team by monitoring and managing the distribution of the daily workload evenly across all team members Motivating, mentoring and developing a team of 15-20 System Administrators and Engineers (combination of L1, L2 and L3) to deliver a first class service Liaise with customers regarding post sales requirements, delivery, and will have input into on-going service reviews Ensure all Managed Service provisions are delivered on time and in accordance with ITBD s Clients expectations and that support is provided accordingly with both internal and external stakeholders Set clear objectives, evaluate progress against objectives, and instill performance-oriented culture with focus on accountability Conduct monthly one to one s with individual team members as well as quarterly reviews To monitor and record attendance and manage issues as appropriate Contribute to the on-going development of the Managed Support function by sharing knowledge, experience and expertise with other team leaders To recognize opportunities for improvements to procedures by pro-actively offering ideas and solutions Encouraging team input into procedures and practices assisting them in developing their ideas Provides an escalation level for problem support, management, resolution and communication as appropriate Work with the department s Service and Process Improvement analysts to ensure all aspects of the department business as usual operations can be maintained to meet customers requirements Work with the Service management function to ensure key SLAs are met for provisioning and support and to ensure progress updates are provided as required where service issues are identified Ensure activity on projects is regularly monitored to ensure milestones are met Ensure the Test labs are maintained and supported to agreed standards which will assist team members in continuous learning and development of their technical competencies Assist the team where required by actively working on customer issues, handling calls, managing tickets and escalations, etc.
Roles and Responsibilities
Key Responsibilities-
Co-ordinate and manage the day-to-day activities of the team by monitoring and managing the distribution of the daily workload evenly across all team members Motivating, mentoring and developing a team of 15-20 System Administrators and Engineers (combination of L1, L2 and L3) to deliver a first class service Liaise with customers regarding post sales requirements, delivery, and will have input into on-going service reviews Ensure all Managed Service provisions are delivered on time and in accordance with ITBD s Clients expectations and that support is provided accordingly with both internal and external stakeholders Set clear objectives, evaluate progress against objectives, and instill performance-oriented culture with focus on accountability Conduct monthly one to one s with individual team members as well as quarterly reviews To monitor and record attendance and manage issues as appropriate Contribute to the on-going development of the Managed Support function by sharing knowledge, experience and expertise with other team leaders To recognize opportunities for improvements to procedures by pro-actively offering ideas and solutions Encouraging team input into procedures and practices assisting them in developing their ideas Provides an escalation level for problem support, management, resolution and communication as appropriate Work with the department s Service and Process Improvement analysts to ensure all aspects of the department business as usual operations can be maintained to meet customers requirements Work with the Service management function to ensure key SLAs are met for provisioning and support and to ensure progress updates are provided as required where service issues are identified Ensure activity on projects is regularly monitored to ensure milestones are met Ensure the Test labs are maintained and supported to agreed standards which will assist team members in continuous learning and development of their technical competencies Assist the team where required by actively working on customer issues, handling calls, managing tickets and escalations, etc.
Experience Required :
8 to 13 Years
Vacancy :
2 - 4 Hires
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