L1 Support Executive Job in Ishan Netsol Pvt. Ltd.

• Responds to general inquiries, offers quick, courteous sustained client service ensuring the customer is kept informed, updated, and promptly responded to
• Answers inbound calls
• Attempts first call resolution
• Performs basic troubleshooting
• Routes calls to appropriate department / next level teams
• Manages day-to-day Incident and Service requests
• Provides ticket status to customers as needed
• Performs outbound call campaigns
• Responsible to manage the Service Desk email box and assign emails to appropriate department
• Handles other administrative tasks as requested by line manager

Required Technical and Professional Expertise

• 0 - 1 year of previous experience in a customer support or administration function preferred
• Strong computer skills and good levels of competence various business applications desirable

Preferred Technical and Professional Expertise

• Excellent English language Skills are a must
• Strong customer focus
• Ability to work accurately and meet deadlines
• Attention to detail and accuracy while being able to maintain higher workload
• Professional and articulate
• Effective communicator; able to liaise with confidence with both the internal and external parties
• Flexible
• Reliable