Telecaller / Customer Retention Executive Job in Iserveu Technology Pvt Ltd
Telecaller / Customer Retention Executive
Iserveu Technology Pvt Ltd
4+ weeks ago
- Bhubaneswar, Khordha, Odisha
- Not Disclosed
- Full-time
- Permanent
Job Summary
Responsibilities
- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company
- Ask questions to understand customer requirements and close the query
- Direct prospects to the field sales team when needed
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the company s reputation
- Keep records of calls and sales and note useful information
Requirements
- Proven experience as telesales/ customer support representative or other sales/customer service role
- Proven track record of successfully meeting sales quota / customer support preferably over the phone
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
- Ability to learn about products and services and describe/explain them to prospects
- Excellent knowledge of Hindi and English
- Excellent communication and interpersonal skills
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints
Experience Required :
Fresher
Vacancy :
2 - 4 Hires
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