Customer Integration / Api / Edi Analyst Job in Isagebrum Technologies Pvt Ltd

Job Title: Customer Integration / API / EDI Analyst

Role Overview: The role of Customer Integration / API / EDI Analyst is to support customers in integrating customer data systems with the ERP systems. This is done through supporting API integrations, configuring and maintaining customer/partner EDI communications, and providing other integration data as needed. The Customer Integration team works directly with customers, third-party integrators, and internal departments.

Key Responsibilities

• Provide integration support for the Vendor s API, validating proper setup and use when applicable.
• Analyse, design, and develop customer EDI integrations; including communication setup, map editing, and business rule processes.
• Attend team meetings as an active participant providing input on current issues/tasks and feedback on completed items.
• Communicate effectively with team members, end users, and customers.
• Monitor for errors within EDI Package (ARCESB Integration or Manual EDI Process).
• Work with customers on data integrity issues.
• Document processes and process changes.
• Act as a liaison between internal customers and external customers, researching and providing answers to data questions.
• Escalate items to management or software developers as needed.

Minimum Qualifications

• A.S. (Associate Science) in Information Technologies (2021 or earlier graduation), 2 years of experience with EDI data, or 2 years of SQL/Database experience.
• Understanding of database structure and ability to query database elements for research.
• Ability to work in both a team environment and independently.
• Time Management skills.
• Analytical skills, the ability to solve problems that may come up during a typical work day.
• Strong written and verbal communication skills.
• Strong interpersonal skills with end users, customers, and management.
• Ability to communicate IT terminology to someone who does not understand technical terms.
• Fluent in English.

Preferred Qualifications

• Understanding of structured data such as XML/JSON.
• Understanding of Web Services/API s (SOAP/REST).
• Database fundamentals including querying and updating tables using SQL.
• EDI Translation Software Information.
• ARCESB B2B Integrator.
• Transaction Sets: 810 (Invoice), 846 (Inventory Advice), 850 (Purchase Order), 855 (Purchase Order ACK), 856 (Advance Ship Notice).