Service Adviser Job in Ipd Group

Customer Assistance:

• Greet customers and assist them with scheduling service appointments.
• Listen to customers' concerns and questions regarding their vehicles and provide informative and helpful responses.

Service Scheduling and Coordination:

• Schedule service appointments based on the availability of service bays and customer preferences.
• Coordinate with the service department to ensure timely completion of vehicle repairs and maintenance.

Vehicle Inspection and Documentation:

• Conduct initial inspections of vehicles to identify necessary repairs and maintenance.
• Document customer concerns and vehicle details accurately for the service department.

Cost Estimations and Quotations:

• Provide customers with accurate cost estimates for necessary repairs and maintenance.
• Explain the scope of work and associated costs to customers, ensuring transparency and understanding.

Upselling and Service Recommendations:

• Suggest additional services or maintenance based on the vehicle's condition and manufacturer recommendations.
• Educate customers about the benefits of recommended services to enhance their vehicle's performance and longevity.

Communication and Follow-up:

• Keep customers informed about the status of their vehicles during the service process.
• Follow up with customers after service to ensure their satisfaction and address any concerns they may have.

Customer Relationship Management:

• Build and maintain strong customer relationships to encourage repeat business and referrals.
• Address customer complaints and issues in a professional and timely manner.

Administrative Tasks:

• Handle administrative duties such as invoicing, payment processing, and maintaining accurate service records.