BriefCase
BriefCase

Customer Care Executive (cce) Job in Ipd Group

Customer Care Executive (cce)

Ipd Group 4+ weeks ago
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Job Summary

  • CRM System Management:

    • Administer and customize our CCE system to meet the specific needs of our organization.
    • Ensure the accuracy, completeness, and security of customer data within the CCE.

  • Data Analysis and Reporting:

    • Analyze customer data to identify trends, preferences, and opportunities.
    • Generate reports and dashboards to provide insights into customer behavior and satisfaction.
    • Collaborate with cross-functional teams to develop strategies based on data-driven insights.

  • Customer Segmentation:

    • Segment our customer base to tailor marketing campaigns, communications, and services to different customer groups.
    • Develop and maintain customer personas to guide marketing and sales efforts.

  • Customer Engagement:

    • Develop and execute strategies to engage customers at various touchpoints, including email, social media, and events.
    • Coordinate with marketing and sales teams to ensure a unified approach to customer engagement.

  • Training and Support:

    • Train employees on CCE system usage and best practices.
    • Provide ongoing support to team members using the CCE system.

  • Customer Feedback:

    • Gather and analyze customer feedback to drive continuous improvement in products and services.
    • Advocate for customer needs within the organization.
    •
    Experience Required :

    1 to 3 Year

    Vacancy :

    2 - 4 Hires

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