Cisco Ucce Engineer Job in Intuitor

Position: Senior CISCO UCCE Engineer

Ref. Code: IIS/AC-C/BM-PR/SCUE0012

Job Summary:

Seeking an experienced and certified Cisco Contact Center engineer to provide technical skills that cover a broad range of Unified Communications and Contact Center disciplines and/or a particular technical discipline that is of significance

• Perform client consultation: Plan, design, implement, and support IP-based call center solutions
• Develop and implement the technical architecture and physical design of the network
• Analyze the existing voice and data networks and recommend solutions
• Setup, configure, and test components of the Cisco IP Contact Center, including Cisco Call Manager, IVR, and Cisco Intelligent Contact Manager, CVP, Workflow Management systems, Call recording systems.
• Participate in various IT projects intended to continually improve/upgrade converged network solutions
• Follow life-cycle oriented processes and procedures
• Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems
• Assist in the management of projects following PMP project management methodology
• Create and execute test plans to meet project requirements for assigned components
• Provide high quality content deliverables using the appropriate document templates
• Ensure solution is implemented as designed to the customer s satisfaction and approval
• Work with Professional Services Managers, Project Managers and customers to manage expectations and timelines to ensure expectations and commitments are being met
• Proactively develops plans and activities to avoid problems
• Educates the customer on solution as appropriate throughout the life of the project or service life

Knowledge and Skill Requirements:

• Bachelor s Degree in Information Systems/Accounting Systems/Computer Science or equivalent is required
• 5 years of experience delivering complex technical solutions including planning, development, implementation and support
• High-end experience in Cisco Contact Center and Collaboration systems engineering
• Experience with capturing customer call flow requirements and developing call flow scripts
• Working experience in integrating UCCE with any of the following manufacturers products: Nortel, Avaya, Siemens, or Aspect
• Knowledge of voicemail, unified messaging, ACD and IVR systems, integration to CRM packages
• CCNP or CCDP certification preferred

Other Requirements:

• Strong verbal and written communications skills are a must
• Ability to work effectively across internal and external organizations
• Strong technology background is required
• Aptitude to acquire new technology and concepts quickly

Job Location: Bangalore

Email : careers@intuitorit.com