Process Analyst Recruitment Job in International Business Machines Corporation

Job Title: Service Associate - Recruitment

Introduction

At IBM, work is more than a job it s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you ve never thought possible. To lead in this new era of technology and solve some of the world s most challenging problems.

Your Role and Responsibilities

As a Service Associate - Recruitment, you are responsible for working with partners and providing customer satisfaction with RPO services. You will work closely with the client, IBM s operation management, and staff. You will define, develop, plan, and implement sourcing strategies to provide a qualified talent pool.

If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there s no limit to what you can accomplish here.

Responsibilities:

• Engage stakeholders to define, build, and document hiring forecasts.
• Work with hiring managers to set Service Level Agreements (SLA) expectations and requirements.
• Work within pre-defined recruitment processes while assessing that process to identify, recommend areas for improvement, and build standard methodologies.
• Provide new methods and approaches for sourcing candidates and generating new leads.
• Meet weekly, monthly, and quarterly production goals.
• Collaborate with the business head to establish weekly, quarterly, and yearly Global Delivery Center goals.
• Review, analyze, mentor, and coach support teams to ensure recruiting goals are being met.
• Utilize Applicant Tracking System (ATS) to perform candidate screening and other tasks.
• Ensure detailed screening and selection criteria to identify top talent and assess the strength of the talent pool.
• Participate in client meetings with the Operations Director and Client Relationship Director to enhance customer satisfaction.
• Update candidate status regularly on the ATS.
• Perform other miscellaneous duties as required by management.

Required Technical and Professional Expertise

• Minimum 1 year of experience in recruitment best practices (preferably in ITES / BPO / FA).
• Experience in building rapport and collaborating with Hiring Managers through the entire recruitment process.
• Expertise in sourcing through social media channels and other innovative sourcing methods.
• Demonstrable experience in partner management and the ability to hold difficult conversations with stakeholders.
• Deep domain knowledge, understanding of business strategy, and ability to drive innovation.

Preferred Technical and Professional Expertise

• Experience in direct sourcing and recruitment in a corporate or consultancy (RPO setup preferred).
• Equipped with a consultative approach, passionate about recruiting, and able to move beyond transactional processes.
• Proficiency in Applicant Tracking Systems (ATS) and Human Resources Information Systems (HRIS) is an advantage.
• Ambitious individual who can work independently towards agreed targets/goals.
• Proven ability to manage change, adapt to new processes, and meet tight deadlines.
• Strong interpersonal skills and a team-oriented mindset.
• Commitment to continuous learning by attending educational workshops and reviewing industry publications.

Why Join IBM?

• Be part of a global organization that is shaping the future of technology.
• Enjoy excellent career growth opportunities and professional development.
• Work in a collaborative and innovative environment.
• Contribute to solving some of the world s most complex challenges.