Service Desk Executive Job in Innovative Techhub Pvt.ltd.
Service Desk Executive
Innovative Techhub Pvt.ltd.
4+ weeks ago
- Pune, Pune Division, Maharashtra
- Not Disclosed
- Full-time
- Permanent
Job Summary
Job description Specific tool usage of advanced features, ticket management, critical incident management, and usage of reports based on different views of the tool as asked by the customer. Excellent communication and presentation skills. Tool knowledge, Alert monitoring, Follow-up, and closure of the call and enable in the RCA analysis ITIL trained Experienced in the specific tool in his/her previous assignment. Basic problem isolation using knowledge base ( SRDB)End-user support for products like messaging and productivity apps/. The incumbent should be comfortable working in 24*7 operations and 6 days working.
Experience Required :
2 to 4 Years
Vacancy :
2 - 4 Hires
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