Team Leader - Bpo / Kpo Job in Innovative Incentives
Team Leader - Bpo / Kpo
- New Delhi, NCT
- Not Disclosed
- Full-time
- Permanent
About the Role
Managing the team, providing effective guidance, responsible for supervising, managing and motivating team members on daily basis and work as a contact point for all team members. You will be managing and leading a team of employees, communicating company goals, safety practices, and deadlines to team and focus on motivating team members and assesses performance. You will be a Team Leader who will serve us as a Team Handling role and will assist the team in achieving assigned goals with ease.
Experience: 1 3 years | Opening(s): 1 | Locations: Mohali/Delhi
Education
Bachelor s Degree in Management or related field of study or 1-3 years of experience as a team leader, having a good command over the language in English and Hindi. Must have in-depth knowledge of performance metrics and good computer skills especially MS Excel. Should have time-management and decision-making skills.
Sounds like you?
Confident and excellent in leading and inspiring team environment with an open communication culture. Proactive in ensuring smooth team operations and value s effective collaboration with interest in engage the team to achieve goals.
What Do We Expect
- Ability to Manages and Leads a team of BPO / KPO Agents , Motivates them and periodically assesses their performance.
- Communicates company goals, safety practices, and deadlines to team.
- Play proactive role in assessing hiring and training requirements for team
- Excellent interpersonal, people leader & communication skills
- Command on Day to Day Trouble Shooting of working hardware e.g. computers , headphones etc
- Excellent communication , leadership , organizational and time-management & decision-making skills
What Would You Be Doing
- Create an inspiring team environment with an open communication culture
- Set clear team goals and show a road map to team for achieving the same
- Ability to drive new processes, question current practices and seek improvement , discover training needs and provide coaching
- Coach & develop team & individual training and development schemes, in conjunction with relevant departments
- Exhibit excellent people leader skills with implementation of best practice in BPO operations.
- Oversee day-to-day operation , Delegate & Monitor tasks / performance with set deadlines without compromising quality of delivery
- Listen to team members feedback and resolve any issues or conflicts.
- Recognize high performance and reward accomplishments. Encourage creativity and calculated risk-taking.
- Suggest and organize team building activities.
- Supports team manager and performs management duties when manager is absent or out of office.
- Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints.
Minimum 2 Years
2 - 4 Hires