Team Leader - Bpo / Kpo Job in Innovative Incentives

About the Role

Managing the team, providing effective guidance, responsible for supervising, managing and motivating team members on daily basis and work as a contact point for all team members. You will be managing and leading a team of employees, communicating company goals, safety practices, and deadlines to team and focus on motivating team members and assesses performance. You will be a Team Leader who will serve us as a Team Handling role and will assist the team in achieving assigned goals with ease.

Experience: 1 3 years | Opening(s): 1 | Locations: Mohali/Delhi

Education

Bachelor s Degree in Management or related field of study or 1-3 years of experience as a team leader, having a good command over the language in English and Hindi. Must have in-depth knowledge of performance metrics and good computer skills especially MS Excel. Should have time-management and decision-making skills.

Sounds like you?

Confident and excellent in leading and inspiring team environment with an open communication culture. Proactive in ensuring smooth team operations and value s effective collaboration with interest in engage the team to achieve goals.

What Do We Expect

• Ability to Manages and Leads a team of BPO / KPO Agents , Motivates them and periodically assesses their performance.
• Communicates company goals, safety practices, and deadlines to team.
• Play proactive role in assessing hiring and training requirements for team
• Excellent interpersonal, people leader & communication skills
• Command on Day to Day Trouble Shooting of working hardware e.g. computers , headphones etc
• Excellent communication , leadership , organizational and time-management & decision-making skills

What Would You Be Doing

• Create an inspiring team environment with an open communication culture
• Set clear team goals and show a road map to team for achieving the same
• Ability to drive new processes, question current practices and seek improvement , discover training needs and provide coaching
• Coach & develop team & individual training and development schemes, in conjunction with relevant departments
• Exhibit excellent people leader skills with implementation of best practice in BPO operations.
• Oversee day-to-day operation , Delegate & Monitor tasks / performance with set deadlines without compromising quality of delivery
• Listen to team members feedback and resolve any issues or conflicts.
• Recognize high performance and reward accomplishments. Encourage creativity and calculated risk-taking.
• Suggest and organize team building activities.
• Supports team manager and performs management duties when manager is absent or out of office.
• Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints.