Technical Support Job in Infiniti Software Solutions

Technical Support

Infiniti Software Solutions 4+ weeks ago

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Job Summary

Assist in onboarding and provide ongoing support with other team members to effectively and efficiently solve users issues provide ongoing support;
Serve as a liaison between the customer and the software development team to resolve issues;
Document cases and customer interactions using issue tracking system;
Contact service companies to initiate repair calls;
Providing support, including procedural documentation and relevant reports;
Develop and maintain product expertise and work closely with other support and product team members to resolve user issues;
Participate in motion time studies;
Other duties as assigned;
Actively pursue methods of work simplification for efficiency and proficiency of persons supported. *Maintain a clean and orderly work area;
Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
Handle incoming requests from administrative customers, as well as their, end-users in a professional, prompt and thorough manner;
Accurately prepare payrolls and timesheet information for persons supported, as required, and using prescribed departmental system;