Sales Service Engineer Job in Industrial IT Solutions Pvt Ltd

Job Title: Manager Services & Spares Sales

Location: Faridabad

Department: Sales & Service

Reporting To: Head Sales & Marketing

Company Overview:

We are a leading System Integrator specializing in Automation and Electrical solutions for process industries, with a strong presence in the Sugar, Power, Cement, and Metal sectors. Our portfolio includes turnkey automation projects, retrofits, and support services.

Position Summary:

The Manager Services & Spares Sales will be responsible for developing and expanding the Services and Spares business segment. The role demands proactive client engagement, leadership of a small team, strategic planning, and hands-on execution to meet growth targets in the assigned sectors.

Key Responsibilities:

Drive the sales of Services (Annual Maintenance Contracts, Retrofits, Upgrades) and Spares (Electrical, Automation components) for installed base across Sugar, Power, Cement, and Metal industries.

Build and manage a team of service sales engineers.

Identify new opportunities within existing customers for service contracts, equipment upgrades, and spare parts supply.

Develop and maintain strong relationships with plant maintenance, procurement, and project teams at customer sites.

Prepare business plans, forecasts, and achieve agreed sales targets and margins.

Collaborate with the technical team to propose customized service solutions for clients.

Organize customer visits, seminars, and product presentations to promote services and spare parts offerings.

Monitor market trends, customer feedback, and competitor activity to identify business development opportunities.

Ensure timely collection of receivables from service and spare parts business.

Report sales activities, pipeline, and forecasts to management on a regular basis.

Required Skills and Qualifications:

Bachelors degree in Electrical/Electronics/Instrumentation Engineering or related field.

812 years of experience in Service and Spares Sales, preferably in Industrial Automation and Electrical Systems.

Strong understanding of process industries (Sugar, Power, Cement, Metals) and their operational challenges.

Excellent communication, negotiation, and interpersonal skills.

Ability to lead and motivate a sales team.

Customer-centric approach with problem-solving attitude.

Willingness to travel extensively to customer sites.