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BriefCase

Trainer- Corporate Call Center Job in Indira Ivf Hospital Pvt Ltd

Trainer- Corporate Call Center

Indira Ivf Hospital Pvt Ltd 4+ weeks ago
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Job Summary

Job Description

Responsibilities

  • Develop digital and print educational material (e.g. videos and manuals)
  • Organize classroom-style seminars about product features and sales techniques
  • Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management)
  • Identify individual and team skills gaps
  • Schedule regular training sessions (e.g. monthly or quarterly)
  • Ensure new hires take on basic sales training courses, including communication and troubleshooting skills
  • Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases)
  • Coordinate mentorship programs for new customer service/ Employees representatives
  • Assess the impact of each educational course on staff performance and client satisfaction
  • Maintain updated records of training curricula and material

Requirements

  • Work experience as a Customer/ Employees Service Trainer or similar role
  • Experience in sales or customer service positions is a plus
  • Knowledge of Learning Management Software (LMS)
  • Familiarity with interactive learning activities
  • Excellent communication and presentation skills
  • BSc degree in Education, Human Resources or relevant field
  • Additional certification in training is a plus

This requirement is off roll with Indira IVF


Interested candidates can share their updated profile on manali.yadav@indiraivf.in
Experience Required :

1 to 5 Year

Vacancy :

2 - 4 Hires

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