Senior Patient Care Advisor Job in Indegene

About Indegene:

At Indegene, we look to change healthcare for the better. Being an Indegene employee is not just doing a job, but it is about real contribution and outcomes. We are a global team of over 1,200 employees across 14 global locations. Our singular focus is to deliver real outcomes that are measurable, impactful, and sustainable. This has made us a recognized global leader and partner to some of the largest and most respected healthcare organizations.

Joining us means you will be part of a great company, one that joins hands to really improve patient and business outcomes using analytics, technology, operations, and medical expertise. Our people are exceptionally bright, motivated, and customer focused. Even though they are from diverse cultural and academic backgrounds, they have three things in commonthey are really passionate about healthcare, they are committed to their customers and teams, and they sincerely believe that collaboration is the key to achieving their personal and professional goals.

Job Summary:

A Senior Patient Care Advisor counsels patients for improved health-related outcomes by meeting patients on a regular basis. He or she also manages the compliance and adherence of patients enrolled. The role of a Senior Patient Care Advisor also involves handling patient queries, as well as collating health records?related data from consenting patients.

Job Description:

The roles and responsibilities of the Senior Patient Care Advisor include the following:

Maintaining confidentiality of patients and organizational sensitive information

Capturing details related to adverse drug reactions reported by patients in pre-defined templates

Providing patient support by coordinating with pharmacists, stockists, and carrying and forwarding agents

Receiving regular feedback from team managers and undergoing program-related training and on-the-job training on a regular basis

Adhering to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements, and policies

Desired Skills and Experience:

EducationBPharm/BSc (Microbiology, Biotechnology, Dietetics, or Nutrition)

Experience0-2 years of relevant experience

Fluency in English, Hindi, and any one regional language (Gujarati, Marathi,

Bengali, Kannada, Tamil, Telugu, Malayalam, Assamese, or Rajasthani)

Adequate knowledge of MS Office

Empathy and willingness to listen and relate