BriefCase
BriefCase

Customer Service & Logistics Representative Job in Imerys Mineral (india) Pvt. Ltd.

Customer Service & Logistics Representative

Imerys Mineral (india) Pvt. Ltd. 4+ weeks ago
Apply Now
Job Summary

Job Descripition:

Order process management

  • Place customers' orders

  • Encode order with shipment date and liaise with logistic coordinator to organize shipment

  • Communicate with customer on shipment dates and adjustments

Inventory tracking for customers

  • Manage consignment inventory tracking/ VMI and reconcile inventory monthly

Billing

  • Daily processing of domestic and export invoices for customer orders (invoices issued by finance department)

  • Initiate approval of billing to finance department

  • Input data in ERP

  • Manage rebates & commissions

  • Review data and correct discrepancies as needed

  • Maintain customer invoice files for archive in customer files (electronic or non electronic)

  • Manage and improve billing process and participate in ERP implementation as needed

Customer communication

  • Be the point of contact for allocated customers on all information requests, complaints, etc.

  • Directly collect information and communicate to customer when possible (e.g. shipment tracking)

  • Liaise with ""complaints, samples & regulatory coordinator"" for requests requiring task allocation and follow-up with other functions (e.g. operations)

Customer requests coordination (not directly answered by Customer Service)

  • Allocate tasks to the right functions

  • Communicate back to Customer Service for customer information

  • Follow-up on tasks allocated with relevant functions (e.g. following up on samples send-out from plants)

  • Manage recurring tasks (not following request from customer), e.g. safety data sheet"

  • Collect customer requests requiring task allocation and follow-up with other functions from Customer Service (e.g. complaints, samples, regulatory questionnaire)

Education and Experience requirements:

  • Bachelor Degree or with Diploma specialisation Commerce/Logistics/shipping

  • 5 years experience in customer service & logistics in an international environment

  • Experience in or dealing with the neighboring functions of Customer Service (Sales/Sales Admin, Supply Chain & Logistics, Production, Finance) is an advantage in understanding and engaging them relevantly

  • Deep knowledge of customer journey improvement to drive customer centricity

Position Type

Full time

and

Permanent
Experience Required :

Minimum 1 Year

Vacancy :

2 - 4 Hires

Similar Jobs for you

See more recommended jobs