L&d Manager-training Operations Job in Imerit Technology Services

Summary: We are looking for a Manager - Training Operations, to join the L&D team at iMerits Bhubaneswar center and provide hands-on leadership of training operations. The role has dual responsibilities of workforce development and client value generation, and will be part of the L&D leadership team at iMerit.

Responsibilities include:

• effective management of L&D talent at the center across client projects to optimize Delivery performance and client value
• ensuring rigorous adoption of L&D best practices, training platform and supporting tools
• continuous tracking of training and production performance, proactive management of performance gaps through appropriate interventions, measurement of training effectiveness and impact
• regular reporting of performance at various levels of the organization, and collecting 360 degree feedback
• maintaining close and productive working relationships with key Delivery leaders, jointly identifying skill development needs and helping plan, develop and implement high quality training programs
• effectively leveraging L&Ds eLearning, soft skills & communication, and technology capabilities to deliver the best client experience
• guiding L&D trainers at the center on a daily basis, ensuring optimal utilization of their expertise, and being responsible for their career growth
• development of deep domain knowledge, hands-on tool expertise, and outstanding facilitation skills amongst L&D process trainers
• planning L&D capacity aligned to iMerits business needs at the center, and sourcing the right trainer talent

The ideal candidate should:

• Be comfortable leading in a highly dynamic business environment, embracing and managing change
• Have extensive experience in managing teams and projects, in knowledge intensive service delivery settings, distributed across multiple locations
• Be experienced in client relationship management, including highly nuanced client communication
• Have outstanding people management skills, be passionate about mentoring and developing junior colleagues
• Be an enthusiastic learner, interested in domains such as machine learning, computer vision and natural language processing that are core to iMerits business
• Be technologically savvy, comfortable learning a diversity of tools and platforms, and lead by example in adopting technology
• Have an eye for detail, be able to analyze quantitative and qualitative data, draw actionable insights, make effective presentations
• Communicate effectively, within and across teams. Possess strong English skills - both verbal and written
• Possess strong collaboration, problem solving and critical thinking skills

Experience/Qualifications:

• At least 10 years of industry experience, with at least 5 years of experience in learning & development aligned roles in knowledge-intensive and IT-enabled services delivery
• Have a strong academic track record with at least a Bachelors degree in engineering/science/humanities, with additional degrees/professional certifications in management/L&D related disciplines.
• Knowledge/Experience in instructional design and eLearning would be good to have