Team Leader Rcm Operations Job in Iks Health

Job Requirements:Adhere to Service Level Agreements / BenchmarkProduction Planning & Control, Process monitoring, Assignment & review of workload, analysis ofSLA parameters viz. team performance and planning continuous improvement in performance,process optimization, adherence to reporting schedules and maintaining all necessary processdocumentation as per the QMS.Organizing and scheduling resources.Constant monitoring Team performance, evaluation and feedback to the ManagementMaintaining cordial relationship with team membersGrievance HandlingCounseling on regular basis for minimizing absenteeism and rate of attritionCarry out Team members performance review at the regular intervalsMaintaining discipline at shop floorTo build a congenial work environment to reduce the stress among the team members and boosttheir moraleAnalysis for the team members and identifying training needs for the team communication thereonTo follow the norms required to maintain Quality StandardsIntroduce and refine measures supporting and enhancing quality on the production floor.To conduct daily team briefingsProper communication within the team and escalate the related issues to the Management for timelyresolutionStrictly follow the SLA while making external communicationGenerate daily/weekly/monthly/quarterly/annual reports for the purpose of internal and externaluseMonitoring day-to-day activities of CREs0020Taking performance review of the team members at regular intervalsInteract with clientsAllocate proper shifts and sanction weekly offs for CREsRecommendation of Leave for CREsExperience and Qualifications:Preferred Graduates in Arts/Commerce/Science and Government recognized Diploma (12 +3) inHospitality Management such as Travel & Tourism, HotelsFundamentals of Computers with typing speed 30+ WPM, sound knowledge about Word Excel andPower PointMeasures target achievements, skills and behaviour at workZero level Non-Conformity with client2-4 years of team (10 or more team members) handling experience of which 1-2 years in a call centre/ service industry preferably in RCM / Healthcare vertical. [must]Fluency in English LanguageClear accent, pleasant voice, telephone etiquettes and good listening skillsCustomer Service orientated, assimilate with co-employees, potential for learning and enhancingown skill setAbility to grasp, relate and quick responseTo build fun and frolic at work place to reduce the stress among the team members and boost theirmoraleInteraction with team members at regular intervals, share knowledge and informationCommitment, Logical Thinking, Deliberate the decisions, Play a role model, grievance handling, openfor suggestionIdentify Training Needs for an Agent to acquire/enhance the required skill sets