Director / Avp Rcm Operations Job in Iks Health

Key Responsibilities:? Financial responsibility for the customer account assigned to the Respective AVP (including managingSG&A and Gross margins)? Manage the P&L? Drive, sustain EBITDA? Manage high Customer Satisfaction Level? Participate in business development activity? To ensure the clients/customers satisfaction through the project implementation? To co-ordinate with clients on a regular basis and build rapport with client with an objective tomaintain fruitful relationship and reach business goals? To play key role between client and the company? To develop trouble shooting and problem solving approach? To create appropriate servicing and retention strategies for customers? To provide functional support and direction to the associates and team leaders on customer supportneeds to be up to date with latest Technology? To liaison with other areas of the company affecting technical support? To ensure systems development integration with strategy? To build confidence and trust among the employees for smooth operations and achieving targets? To create fun and frolic at the work place to achieve the following objectives:? To reduce the stress among the employees? To maintain the efficiency level? To boost the morale of the employees? To assist the Management in start-up of new projects? To advise the management to explore on the new business opportunities? To contribute to the development of short and long terms strategies business goals.? Review whether the training needs of all operation employees identified and training is imparted tobring the level of employees as expected? To monitor the performance of the associates and team leaders and coach them, if required.? Mentor and assist new hires. Adhere to the norms specified as per the Quality standard? To ensure client satisfaction by the delivery of quality services and quality products? To maintain zero level non conformity? Authorities:o Authorize to take decisions with reference to above mentioned responsibilities in consultationwith Chief Operating Officer.Experience and Qualifications:Graduate in Science or Engineering and Post Graduate or MBA with specialization in Business Development /Operations from the leading institutes Measures target achievements, skills at man-management, P&L /EBITDA / Customer Satisfaction / Leadership 12+ years related experience of which 6+ years preferably inhealthcare BPO/KPO/CRM industry/Service Industry in Operations Managed Team Size of 250 + FTEs Drivensustained margin growth on year on year basis Strong client interaction & Account management skills Goodcommunication skills, Interaction with Team members at regular intervals, sharing the knowledge andinformation among the team members Independently Managed at least 100+ people accounts Managed allaspects of Delivery including recruiting, training, career mapping, quality & operational finance Support apositive culture and work environment that promotes IKS as an employer of choice. Lead by example (courteous, energetic, punctual, and respectful, of others and team player) Commitment, Strategic Thinking,Effective People Management, open for suggestion, deliberate the decisions Coaching & development of thesubordinates through training need identification.Education:? Masters\Bachelors in Computer Science.? Candidates with PGDBA/MBA in systems would be preferred.Preferred Qualifications:It would be ideal if the candidate has extensive experience in US Healthcare Space