Product Manager-payments & Digital Initiatives Job in Idfc First Bank
Product Manager-payments & Digital Initiatives
Idfc First Bank
4+ weeks ago
- Mumbai, Maharashtra
- Not Disclosed
- Full-time
- Permanent
Job Summary
o Create customer value proposition on UPI to drive transaction throughput and volume on payments products
o Identify emerging trend in UPI. Create user journey and models to capture these opportunities, create Business Case, BCN and ensure these well tested and operationalized
o Ensure the product meets all the regulatory specifications, ensure all the regulatory reporting, audits, compliance, risk support is provided
o Be the voice of the customer within the Bank, look at any breakage affecting the customer experience, ensure its fixed and remains so
o Manage relationships with the existing partners on UPI as well as acquire more payments partnerships on UPI
o Develop a professional network in the Payment industry and Fintech ecosystem Roles & Responsibilities Key / Primary Responsibilities of the Role - List the primary deliverables The role holder will be responsible for:
o Conceptualization and delivery of Payment services.
o Introduction of new Payments Product
o Creation of business requirements/strategy
o Market Scanning and Competition
Project Management & Collaboration with key stakeholders to ensure deliveries
o BTS & IT: BRD closure, Design Transaction Flow, Error Messages
o Marketing: User Journey creation, VD creation, Customer communication and campaigns to drive volume
o Risk and Compliance: Product adhere to the highest standards in the industry
o Contact Centre: Ensure best in class customer experience
o Branch Banking Support: Training and driving UPI at branch level
Payments Partner Management
o Agreement execution and partnership building
o Facilitation on daily operations, identify and resolve key pain points
Description
Job Purpose o Define and execute Product Strategy on UPI and other emerging payments products including identifying customer pain point and identifying the right solution for these.o Create customer value proposition on UPI to drive transaction throughput and volume on payments products
o Identify emerging trend in UPI. Create user journey and models to capture these opportunities, create Business Case, BCN and ensure these well tested and operationalized
o Ensure the product meets all the regulatory specifications, ensure all the regulatory reporting, audits, compliance, risk support is provided
o Be the voice of the customer within the Bank, look at any breakage affecting the customer experience, ensure its fixed and remains so
o Manage relationships with the existing partners on UPI as well as acquire more payments partnerships on UPI
o Develop a professional network in the Payment industry and Fintech ecosystem Roles & Responsibilities Key / Primary Responsibilities of the Role - List the primary deliverables The role holder will be responsible for:
o Conceptualization and delivery of Payment services.
o Introduction of new Payments Product
o Creation of business requirements/strategy
o Market Scanning and Competition
Project Management & Collaboration with key stakeholders to ensure deliveries
o BTS & IT: BRD closure, Design Transaction Flow, Error Messages
o Marketing: User Journey creation, VD creation, Customer communication and campaigns to drive volume
o Risk and Compliance: Product adhere to the highest standards in the industry
o Contact Centre: Ensure best in class customer experience
o Branch Banking Support: Training and driving UPI at branch level
Payments Partner Management
o Agreement execution and partnership building
o Facilitation on daily operations, identify and resolve key pain points
Experience Required :
Fresher
Vacancy :
2 - 4 Hires
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