Banker-authorizer Job in Idfc First Bank

Banker-authorizer

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Job Summary

Roles & Responsibilities

  • Key / Primary Responsibilities of the Role - List the primary deliverables
  • Be solution oriented and ensure customers met are on-boarded on Mobile/Net Banking, Bill Pay, SIP, NOP (GI/LI), PL, Two-Wheeler Loans, HL, LAP
  • Coordinate with respective relationship managers for leads of business loans, working capital, POS, CMS, trade transactions
  • Ensure all the customers visiting the branch are delivered superior service
  • Client relationship management and customer services related to retail banking operations
  • Responsible for creating a customer-focused approach for quick resolution of all queries and complaints"
  • Secondary Responsibilities - List the deliverables other than primary, but essential for the role
  • Perform audit and ensure compliance to internal and external regulations and guidelines
  • Provide best in-class customer service to become their banking partner of choice
  • Key Success Metrics
  • CA/SA and TD growth targets, Customer Acquisition targets, Product Cross Sell targets

Qualification :
Any Graduate
Experience Required :

Minimum 6 Years

Vacancy :

2 - 4 Hires