Senior Software Engineer - Sustenance Engineering Job in Icertis

Senior Software Engineer - Sustenance Engineering

Apply Now
Job Summary

Skills and Qualifications:

    • 5+ years previous experience in an Application Development/ Support or sustaining engineering role.
    • Development and troubleshooting skills on the Microsoft platform, with expertise in C#, ASP.NET, MVC, SQL, Stored Procedures and JavaScript.
    • Exposure to Windows Azure and Cloud Computing will be an added advantage.
    • Deep understanding of customer support processes and tools. Ability to follow defined processes.
    • Outstanding written and verbal communication skills.
    • The ability to be a good listener, and to understand customer issues. Ability to provide innovative workarounds or design a solution to fix customers problem.
    • Flexible to work in shifts.

    • Education: Engineering or computer science graduate.

Responsibilities:

    • Understand how the product works and how it is used by customers.
    • Interact with customers on/ off-site to troubleshoot issues, provide workarounds by leveraging your software development skills.
    • Understand and fulfill enhancement requests received via customer use-cases.
    • Develop knowledge base articles for both customer and internal staff to reduce troubleshooting time and drive faster issue resolution.
    • Provide technical expertise, guidance, mentorship to team members. Participate in hiring processes.
    • Follow and contribute to defined CRM processes to manage customer requests efficiently.
    • Provide hot fixes, patches and upgrade deployment support in production and staging environments and work closely with customers to schedule and test.
    • Define and track bugs for Development, and offer innovative ideas to improve product quality.
    • Work practicing agile methodologies, follow best coding practices and ensure quality & timely delivery.
    • Role may involve travel to customer locations.

Experience Required :

Fresher

Vacancy :

2 - 4 Hires

Similar Jobs for you

See more recommended jobs