General Manager - Customer Advocacy Job in Icertis

General Manager - Customer Advocacy

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Job Summary

Skills & Qualifications:

    • 15-20+ years of successful enterprise software sales or account management experience.
    • Ability to identify & create new sales opportunities and manage complex sales cycle.
    • Must have knowledge on relating customer business problems & align solutions by understanding the product landscape.
    • Ability to drive multiple priorities and handle customer escalations by being the customer partner.
    • Must have experience on SaaS product & related services sales cycle for cross sell and up sell.
    • Must have experience with SaaS product or preferably CLM.
    • #LI-NB1

Responsibilities:

    • Drive more revenue from existing accounts by up-selling and cross selling.
    • Develop and/or expand relationships within customer base.
    • Ensure customer expectations and obligations are fulfilled and Customer is a net promoter of Icertis.
    • Work closely with internal teams: Professional Services, Engineering, etc. to review customer issues, challenges, and success factors.
    • Work closely with customer and product management to understand new requirements and upcoming product releases.
    • Understand the needs, requirements and/or pain points of the Customer and propose potential solutions.
    • Responsible for overall customer satisfaction for assigned accounts in APAC and SE Asia region.

Experience Required :

Fresher

Vacancy :

2 - 4 Hires

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