General Manager - Customer Advocacy Job in Icertis
General Manager - Customer Advocacy
Icertis
4+ weeks ago
- Pune, Pune Division, Maharashtra
- Not Disclosed
- Full-time
Job Summary
Skills & Qualifications:
- 15-20+ years of successful enterprise software sales or account management experience.
- Ability to identify & create new sales opportunities and manage complex sales cycle.
- Must have knowledge on relating customer business problems & align solutions by understanding the product landscape.
- Ability to drive multiple priorities and handle customer escalations by being the customer partner.
- Must have experience on SaaS product & related services sales cycle for cross sell and up sell.
- Must have experience with SaaS product or preferably CLM. #LI-NB1
Responsibilities:
- Drive more revenue from existing accounts by up-selling and cross selling.
- Develop and/or expand relationships within customer base.
- Ensure customer expectations and obligations are fulfilled and Customer is a net promoter of Icertis.
- Work closely with internal teams: Professional Services, Engineering, etc. to review customer issues, challenges, and success factors.
- Work closely with customer and product management to understand new requirements and upcoming product releases.
- Understand the needs, requirements and/or pain points of the Customer and propose potential solutions.
- Responsible for overall customer satisfaction for assigned accounts in APAC and SE Asia region.
Experience Required :
Fresher
Vacancy :
2 - 4 Hires
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