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BriefCase

Functional Consultant - Customer Success - German Language Expert Job in Icertis

Functional Consultant - Customer Success - German Language Expert

Icertis 4+ weeks ago
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Job Summary

Skills and Qualifications:

    • 3+ years previous experience in an Application Support role.
    • Willingness to work in rotational shifts.
    • Must have German Language expertise both - written & verbal.
    • Excellent troubleshooting skills with expertise in SQL & Stored Procedures.
    • Exposure to Windows Azure and Cloud Computing will be an added advantage.
    • Deep understanding of customer support processes and tools. Ability to follow defined processes.
    • Outstanding written and verbal communication skills.
    • The ability to coordinate, follow up, follow through and drive issues to closure proactively.
    • The ability to be a good listener, and to understand customer issues. Ability to provide innovative workarounds or design a solution to fix customers problem.

Responsibilities:

    • Understand how the product works and how it is used by customers.
    • Work closely with customers to answer questions about features and capabilities of our product Interact with customers on/off-site to troubleshoot issues, provide workarounds by leveraging your troubleshooting skills.
    • Develop knowledgebase articles for both customer and internal staff to reduce troubleshooting time and drive faster issue resolution.
    • Provide technical expertise, guidance, mentorship to team members. Participate in hiring processes.
    • Follow and contribute to defined CRM processes to manage customer requests efficiently.
    • Role may involve travel to customer locations.
Experience Required :

Fresher

Vacancy :

2 - 4 Hires

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