Regional Business Manager Job in Hrhelpdesk

Business Development:

1. School acquisition: Support and monitor sales team for reaching out to prospective schools through various lead sources like references, channel etc., build a pipeline and sign them up
2. School Retention and upgrade: Monitor the retention of all existing schools andupgrade the value of business within the portfolio.
3. Channel Development- Identify, develop and manager channel partners who can generate new business or influence a sale.
4. Collection: Collection of money due from schools on time.

School relationship:

1. Relationship: Manage relationships with key schools of the region. Also, ensure all team members are building and strengthening relationships with their customers.
2. Communication: Ensure periodic communication with the customers andsharing theprogress of program implementation in the school.

Program implementation:

1. Coordination: Plan and coordinate internally with operations, product specialists and product team to ensure complete and efficient implementation at the school on a day-to-day basis. In case of escalation from team members, need to resolve the roadblocks internally for him/her.

Service satisfaction

1. Customer Satisfaction: Drive customer satisfaction for the managed schools by monitoring to ensure on time high quality product and service delivery.

2. Proactive problem solving Be transparent in sharing the feedback of the Schools and proactively resolve issues or queries of customers in a timely manner.

Business Planning:

1. Business planning: Build annual business plan for the region based on the requirement of the business and market trends. Ensure resources are planned an allocated based on the need of the region.

2. Strategic planning and feedback: Read the trends of the market and provide strategic input to the organization to meet the needs of the market.

Team Leadership

1. Recruitment: Recruitment of business team members and business partners

2. Training and coaching: Training/ coaching of the team members

3. Planning and Monitoring: Planning and monitoring the priorities of the business team members and ensuring the calendar is followed.

Reporting and Documentation

1. Documentation: Complete all documentation regarding school sign up, collect advance amount as per company policy and engage the schools as per the need.

2. Reporting: Keep all reporting formats, CRM, documentation etc. updated on day-to-day basis.

It s a high energy job which requires you to spend 70-80% of your time in the field.