Front Desk Representative Job in Hotwax Systems

We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the face of the company for all visitors and will be responsible for the first impression we make, over the telephone and in-person.

The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be customer-oriented, and be able to offer accurate information, and ensure that guests and visitors feel valued and welcome.

Managerial attributes:

• Must possess interpersonal skills
• Must be very courteous
• Must have pleasant personality
• Must be able to multitask

Required Candidate Profile:

• Pleasing personality
• Should be well versed in handling calls, transferring calls
• Should be well versed in Microsoft Outlook, Excel & Word and Google Docs, Sheets and Presentations
• Should have good verbal and written communication skills with proficiency in English (oral and written)
• Should have good administration experience
• Proven experience as front desk representative, agent or relevant position
• Familiarity with office machines (e.g. computer, phone, fax, printer etc.)
• Knowledge of office management and basic bookkeeping
• Good organizational and multitasking abilities
• Problem-solving skills
• Customer service orientation
• High School diploma; additional qualifications will be a plus

Roles and Responsibilities

• Keeping front desk tidy and presentable with all necessary material
• Greeting and welcoming desks as they approach the front desk
• Answering the phone and directing calls appropriately
• Coordinating with sales department as needed, per SOP