Guest Service Agent/guest Service Assistant Job in Hotel Dayal Paradise
Guest Service Agent/guest Service Assistant
Hotel Dayal Paradise
4+ weeks ago
- Lucknow, Lucknow District, Uttar Pradesh
- Not Disclosed
- Full-time
Job Summary
- 1.Responsible for Front Desk operations and Business Centre operations.
- 2.Meet, greet and direct guests who enter the lobby area.
- 3.Ensure that all guest queries and incidents are responded to promptly and to the satisfaction of the guest.
- 4.Handling all guest requests and complaints.
- 5.Handling all VIP amenities and Amenity voucher, handling of courtesy calls of guests.
- 6.Taking Check in Check out
- 7.Following and maintaining the log book, so the next shift can follow up.
- 8.Coordinate with Manager, and ensure proper running of the hotel during the shift.
- 9.Ensure a very high level of guest service is constantly maintained for reception, lobby area.
- 10.Comply with hotel security, fire regulations and all health and safety legislations.
- 11.Demonstrate a thorough understanding of all facilities and services provided within hotel and identify opportunities for up selling and promoting when appropriate.
Experience Required :
Fresher
Vacancy :
2 - 4 Hires
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