Technical Onsite Support Job in Hemmersbach

Your skills

• Language support: Proximity Support technicians shall speak local language and at least technical English
• On-Site Presence: Involves having IT support personnel stationed on-site or near end-users or client locations. This physical presence allows for faster response times and immediate assistance when technical issues arise.
• Hardware and Software Support: Provides hands-on assistance with hardware and software-related issues. They help with the setup, configuration, trouble-shooting, and repair of computer systems, peripherals, and software applications.
• Equipment Deployment and Moves: Assists with the deployment of new hardware or software solutions and manage equipment moves or relocations. This can involve setting up workstations, connecting devices, and ensuring proper functioning.
• Issue Diagnosis and Resolution: Diagnoses and troubleshoot technical issues reported by end-users to Service Desk. They work closely with the users to understand the issue and provide timely resolutions.
• Preventive Maintenance (out of self-services support or automatic services): May perform routine maintenance tasks, such as system updates, antivirus scans, and hardware cleaning, to prevent potential issues and ensure optimal performance
• Customer Service and Relationship Management: Maintains a strong customer service orientation and focus on building positive relationships with end-users. They provide friendly and professional support, address user concerns
• IMAC/D Services: including Installation, Move, Add, Change and Delete/Dispose. Ensures management of all IMAC/D. Accordingly, these include all services for the assembly, relocation, dismantling and storage of the hardware.

Your tasks

• The Proximity Service (also called on-site service or field service) describes all tasks related to the operations on a workplace at the customer s site.
• These can be both planned deployments (IMAC/D) and break and fix actions (that cannot be resolved by LS1 or downstream support levels.
• It refers to a specific type of IT support model where support resources are located near the end-users or client sites they serve. It is also known as On-Site Support .

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids Family. That s why Hemmersbach is The Social Purpose IT Company.