Application Support Engineer Job in Helo
Application Support Engineer
Helo
4+ weeks ago
- Mumbai, Maharashtra
- Not Disclosed
- Full-time
Job Summary
- Implement, review and continuously enhances customer service strategies, procedures and programs to ensure prompt and effective resolution of all customer related issues and concerns.
- Technical skill sets includes: Telecom VAS.
- Implement service quality standards and practices in compliance with corporate standards, procedures and guidelines.
- Maintain permanent relationships with customers and successfully coordinates service delivery related functions.
- Service Delivery, Operations Management
- Follows-up on all delivery related issues and pro-actively reports to concerned Managers about status and potential installation or maintenance concerns.
- Resolving issues or escalates if required and highlights implications to the project deliverables/ outcome.
- Strategy and Execution of the Product/platform
- Communicating effectively to customers about installation and maintenance status to manage expectations.
- Should have minimum 4.0-5.0 years of experience in Telecom services delivery Management, Team Management and expertise in network technologies like SMPP, SMSC, HTTP, Mobile operator, SMS gateways, SMTP, Voice and VOIP.
- Should have minimum 1-6 years of experience in Telecom services
- Should have a Knowledge of Protocol Such as SMPP
- Should have a sound knowledge of Linux/Unix Commands ,Relational Database
- Should have a strong debugging and communication skills.
- Coordination with the Operators/Third party for raised concerns.
- Coordination with the Client and Internal team for the raised concern
Experience Required :
Fresher
Vacancy :
2 - 4 Hires
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