Unit Head - Cms Ops Job in Hdfc Bank

Job Description

• Description of the broad function and scope of the position Booking of all the schedules as per products classified in system.

• Verification and Authorisation of all cheques received for collection.

• Technical verification of all instruments before presenting.

• Ultra Violet verification of all eligible cheques before presenting.

• To ensure dispatch of the schedules to the right location on time.

• Timely scanning of cheques within cut off time.

• To ensure timely completion of corr-bank related activities.

• Follow-up for schedules in case not received, send tracers as required.

• To manage Disbursement cheque printing.

• Ensure Inward Returns are tallied with Grid Mail.

• Ensure timely marking of cheque returns and dispatching to customers.

• Ensure Hold marking and subsequent release of Hold prior to Liquidation.

• Ensure timely liquidation of all eligible schedules.

• Ensure return tracker and other utilities are being used on a daily basis.

• List of duties or tasks performed critical to success Ensure smooth internal/process audits.

• Team handling, grooming and motivation.

• Investigate customer complaints and analyze, send response and resolve the same under intimation to seniors.

• Investigate errors/lapses and inform seniors scrupulously.

• Procure relevant approvals from Seniors.

• Liaison with the Grid for resolution of issues.

• Ensure good liaison with all stake holders.

• Liaisoning with RBI, Govt.

• agencies viz.

• Directorate General of Foreign Trade, Software Technology Park of India etc.

• Management of Vendors and Suppliers, staff.

• Crisis management Take up issues relating to infrastructure, utilities, systems.

• Ensure smooth implementation of new systems, enhancements, migration.

• To identify/escalate accounts with huge unprofitable/unproductive volumes, regular and high percentage of returns, cases of potential misuse of the banking systems.

• Physical records management.

• Participate in various Corporate Social Responsibility activities of the bank.

• Key functional and relational responsibilities in order of significance Ensure timely handover of systems.

• Maintain relevant registers and documents.

• Suspense/GL accounts monitoring.

• Store all security documents, instruments, etc.

• in FRFC under dual custody.

• Ensure generation of all the relevant reports for all the functions.

• To convert customer on digital platform.

• Co-ordination with external agencies, vendors, system support teams.

• Cost Management Efficiency Management Management of staff leaves, absence, replacements, exigencies.

• Any other responsibilities entrusted from time to time.