Branch In Charge Job in Hdb Financial Services Ltd.
Branch In Charge
Hdb Financial Services Ltd.
4+ weeks ago
- Guwahati, Kamrup Metropolitan, Assam
- Not Disclosed
- Full-time
Job Summary
Profitability Management - Maintaining & optimizing profitability for the branch
Target setting & management Monitoring branch targets in numbers & volumes
Portfolio quality management - through superior underwriting, working closely with collections
Cost management managing all branch operating costs including cost of acquisition, operations etc.
People management Motivating team, handling HR & administration function of the branch
Customer experience management - Ensuring superior customer experience and handling customer service in terms of collections, pre closures & service issues
Ability to plan & execute
Strong inter-personal skills and leadership ability,
Ability to create professional work culture that encourages enthusiasm and team spirit
Understanding of credit risks & operational risks.
Ability to manage and implement change by taking complete ownership
Achieve contributed value targets set for the branch
Ensure sales volumes for multiple products, sourcing quality & underwriting diligence to meet sales targets while controlling delinquencies and frauds
Provide superior customer experience
Manage TATs on credit & processing
Minimize pre & post disbursal discrepancies
Monitoring Performance
Monitoring Branch performance in terms of key drivers i.e.
-Contributed Value.Volumes / Profitability / Expenses / Losses
-Employee Retention
-Employee Productivity
-Customer experience
Monitor individual performance of each employee, continuously work to maximize productivity
People Management
Motivate and develop branch team
Drive branch team to excel.
Manage and mentor the team and keep attrition of branch staff low
Conduct regular meeting with branch staff
Provide open and honest feedback and ask for feedback.
LEN-BU-18952 - Branch In-Charge
Location Guwahati Posted On Aug 27, 2020 Required Experience 7 - 8 yrsJob Description
Key functions will beProfitability Management - Maintaining & optimizing profitability for the branch
Target setting & management Monitoring branch targets in numbers & volumes
Portfolio quality management - through superior underwriting, working closely with collections
Cost management managing all branch operating costs including cost of acquisition, operations etc.
People management Motivating team, handling HR & administration function of the branch
Customer experience management - Ensuring superior customer experience and handling customer service in terms of collections, pre closures & service issues
Key Skills
7-8 Years experienceAbility to plan & execute
Strong inter-personal skills and leadership ability,
Ability to create professional work culture that encourages enthusiasm and team spirit
Understanding of credit risks & operational risks.
Ability to manage and implement change by taking complete ownership
Desired Candidate Profile
BusinessAchieve contributed value targets set for the branch
Ensure sales volumes for multiple products, sourcing quality & underwriting diligence to meet sales targets while controlling delinquencies and frauds
Provide superior customer experience
Manage TATs on credit & processing
Minimize pre & post disbursal discrepancies
Monitoring Performance
Monitoring Branch performance in terms of key drivers i.e.
-Contributed Value.Volumes / Profitability / Expenses / Losses
-Employee Retention
-Employee Productivity
-Customer experience
Monitor individual performance of each employee, continuously work to maximize productivity
People Management
Motivate and develop branch team
Drive branch team to excel.
Manage and mentor the team and keep attrition of branch staff low
Conduct regular meeting with branch staff
Provide open and honest feedback and ask for feedback.
Experience Required :
7 to 8 Years
Vacancy :
2 - 4 Hires
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