Associate Consultant Job in Hcltech

Associate Consultant

Hcltech 7 days ago

Chennai, Tamil Nadu
Not Disclosed
Full-time

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Job Summary Job Summary Location: Chennai Project role: Associate consultant Qualification: B-Tech Experience: 4.5-8 Years Skills: Network Data No. of positions: 1 Job description: Good communication and technical knowledge, Network routing ,Switching, Wireless and Loadbalancer Skills To adhere to quality standards, regulatory requirements and company policies To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases To participate or contribute on EN business in creation of proposals to drive Service improvement plans. To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. To provide support for on call escalations orL3 level support and doing incident and problem management Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.
Qualification :
Bachelor of Technology

Experience Required :

4 to 8 Years

Vacancy :

2 - 4 Hires