Specialist Job in Hcl technologies ltd
Job Summary
QUALIFICATION: To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA | Able to work independently and efficiently to meet SLA | Able to comprehend the request of the customer and meet the quality standard (1.) 1. To ensure complete adherence to Attendance/Login Hours/Unsched Leave
2. To provide regular updates and facilitate in resolving & addressing team issues and concerns
3. To have regular reviews with team (2.) Ensure Retention of team members is within the agreed norms (3.) Improving skill level through self development (4.) The individualsould be to manage, motivate, engage and enthuse people to take them to the next level of achievement. (5.) To be responsible for meeting SLAs/deliverables (6.) To Participate in the Calibration audits and report feedback
Skills Required :
SKILLS:BCom, MBA
2. To provide regular updates and facilitate in resolving & addressing team issues and concerns
3. To have regular reviews with team (2.) Ensure Retention of team members is within the agreed norms (3.) Improving skill level through self development (4.) The individualsould be to manage, motivate, engage and enthuse people to take them to the next level of achievement. (5.) To be responsible for meeting SLAs/deliverables (6.) To Participate in the Calibration audits and report feedback
Skills Required :
SKILLS:BCom, MBA
Experience Required :
5 to 7 Years
Vacancy :
10+ Hires
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